Build an AI knowledge base
Start withA selected set of policies, guides, or reference documents and examples of the questions people ask.
A knowledge app where people can move from a question to an answer and back to the supporting material.
Shape the experience
Organize the collection and identify which sources are current and appropriate for each audience.
Connect the pieces
Create a question experience that works with relevant material and shows the sources behind an answer.
Keep it useful
Review answers against your documents and update the collection when the underlying information changes.